Customer Success Manager

Join Red Points as a Customer Success Manager, where you will be responsible for providing exceptional customer experiences and maintaining our current churn rate. You will work closely with our Enterprise and Mid-Market clients, leveraging your relationship management skills and passion for customer success to drive business outcomes. Fluency in French is a priority as you will be managing a portfolio of our biggest French customers. Enjoy benefits such as free private health insurance, team building activities, reduced working hours, and more.

• Gérer un portefeuille de clients, en assurant une communication régulière et en tenant les clients informés des initiatives et des lancements de produits.
• Identifier les domaines d'amélioration des indicateurs clés de performance des clients et mettre en œuvre des actions pour les améliorer.
• Travailler en collaboration avec les équipes internes pour maximiser les résultats des clients et atteindre les objectifs commerciaux.
• Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals
• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points
• Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority
• Ability to adapt and explain concepts for audiences of various perception levels
• Someone that has fluency in both French and English
• Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers
• A team player with a positive attitude, strong interpersonal skills, and the ability to multitask
• Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points
• Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease