Customer Onboarding Specialist (Working Student)

Join Planet as an Onboarding Specialist Working Student, where you will support customer onboarding activities, assist with training sessions, and help maintain resources for successful adoption of Planet data and platforms. You will work closely with various teams to ensure a smooth onboarding experience and have the opportunity to develop your skills in customer success and technical enablement.

• Support customer onboarding activities, including scheduling, communications, and onboarding follow-ups.
• Assist with the delivery of onboarding sessions and customer training programs for Planet products, platforms, and workflows.
• Maintain and update onboarding resources, guides, and customer-facing materials across onboarding and education platforms.
• Solid organizational skills and attention to detail in a fast-paced environment
• Technical aptitude, including comfort navigating technical documentation and troubleshooting common workflow issues
• Experience coordinating projects, trainings, meetings, or customer-facing activities through coursework, internships, student organizations, or previous work experience
• Interest in customer onboarding, customer education, technical enablement, or customer success
• Ability to learn new technical products and workflows quickly
• Familiarity with APIs, developer tools, or technical products
• Solid communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences
• Comfort working cross-functionally with customer-facing and technical teams
• Currently enrolled in a Bachelor’s or Master’s degree program in a relevant field
• Experience working with geospatial, remote sensing, or scientific data products
• Familiarity with Learning Management Systems (LMS), customer education platforms, or help centers
• Familiarity with coding languages esp Python
• Experience supporting technical or developer-focused customers
• Exposure to onboarding automation, lifecycle communications, or customer engagement tools
• Fluency in multiple languages