About The Role

Join Planet, a leading provider of satellite imagery and geospatial data. As a Technical Support Engineer, you will be responsible for managing and resolving challenging issues for our partners and customers. You will develop subject matter expertise with Planet products, collaborate with team members, and build strong relationships with product engineering teams. This is a customer-facing role that requires solid interpersonal skills and the ability to troubleshoot complex technical issues.

Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person, ensuring timely resolution of technical problems.
Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions, managing and prioritizing product bugs and enhancement requests.
Build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems, participating in projects that improve the efficiency, quality, and overall customer experience.
Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support
Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience
Ability to multitask, prioritize workload, and work both independently and collaboratively
2+ years of experience in scripting languages (JavaScript, Python, Perl) and relational databases (e.g., MySQL, Oracle)
Familiarity with geo-spatial data, satellite imagery, and GIS applications (e.g., ESRI, QGIS)
4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role
Understanding of API integration and web application stacks
Ability to manage communications for critical customer situations and coordinate resources
Experience with AWS and container-based technology
Experience with Zendesk, JIRA, or comparable ticketing systems
Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
Ability to maintain a professional demeanor when handling complex user issues

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