Head of Technical Account Management (AMER)

Join SonarSource, a leading company in the software development industry, as the Head of Technical Account Management (AMER). In this role, you will lead our Technical Account Management team in the US, providing best practice guidance, identifying technical inhibitors, and acting as the single point of contact for all things technical after onboarding. You will design and implement a comprehensive post-sale technical account management strategy, recruit and lead a high-performing team, and drive the adoption and successful implementation of SonarSource products within customer environments. Additionally, you will represent the customer's voice, leverage data to enhance the post-sale experience, and build strong relationships with key customers.

• Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings.
• Recruit and lead a high-performing team of Technical Account Managers. Provide coaching and support to ensure the team delivers an exceptional experience to our customers.
• Drive the adoption and successful implementation of SonarSource products within customer environments, and establish clear retention goals and processes for account management.
• Understanding of the changing SDLC landscape change with the advent of GenAI and agentic development
• Proven track record of success in leading technical account management teams in a B2B SaaS or developer tools company
• Exceptional communication and interpersonal skills with the ability to influence and collaborate cross-functionally
• Excellent leadership and people management skills with experience in building and motivating high-performing teams
• Strong understanding of developer tools, software development lifecycle, and technical concepts
• Analytical mindset with the ability to leverage data to drive insights and decision-making
• Customer-centric mindset with a passion for delivering exceptional customer experiences
• Bachelor’s degree in Computer Science, Business, or related field; MBA or equivalent experience preferred
• Strategic thinker with the ability to develop and execute success plans to drive customer adoption, retention, and growth