Technical Account Manager (Technical Advisory)

Join Sonar, a leading company in the software development industry, as a Technical Account Manager. In this role, you will be responsible for growing the usage of the Sonar solution within accounts, increasing overall account maturity, and lowering the risk of account churn or downgrade. You will establish and maintain Sonar as a trusted advisor in the account, influence the Sonar roadmap to meet account needs, and promote the Sonar Clean Code concept. Additionally, you will educate developers and managers on the value of static code analysis and ensure that the account's Sonar technical deployment and operations are aligned with the size of the deployment and the criticality of the tool in the DevOps chain.

• Accroître l'utilisation de la solution Sonar au sein des comptes et augmenter la maturité globale du compte Sonar.
• Réduire le risque de désabonnement ou de dégradation du compte, augmenter la satisfaction du compte et réduire le nombre d'escalades.
• Établir et maintenir Sonar en tant que conseiller de confiance dans le compte, influencer la feuille de route de Sonar pour répondre aux besoins du compte.
• High listening skills and the ability to formalize and abstract elements expressed by customers and partners
• At least 5 years of experience in pre- or post-sales customer-facing activities
• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision
• Excellent presentation skills with strong written and verbal communication skills
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
• Attention to details
• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users