Senior Client Success Manager

Join #paid as a Senior Client Success Manager, where you'll be a trusted strategic advisor and operational expert for our key accounts. You'll lead complex creator marketing programs, nurture long-term relationships with enterprise-level clients, and collaborate cross-functionally to drive exceptional outcomes. This role requires a growth mindset, strong communication skills, and a data-driven approach. Enjoy benefits like unlimited vacation, health coverage, and an education allowance.

• Assurer l'exécution de campagnes complexes de marketing d'influence, de la planification à l'évaluation, tout en maintenant des relations solides avec les clients.
• Collaborer avec les équipes internes pour identifier et poursuivre les opportunités de vente incitative et d'expansion au sein de votre portefeuille de clients.
• Utiliser des données et des recommandations basées sur des données pour soutenir la croissance et la rétention des comptes, en répondant proactivement aux préoccupations des clients.
• Address client concerns proactively, leveraging data and internal experts as needed
• Develop and present data-driven recommendations to support account growth and retention
• Seamlessly manage creator relationships and campaigns to deliver operational excellence
• Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives
• Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics
• Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings
• You have a growth mindset and consistently seek feedback for self-improvement
• You create meaningful relationships and deeply understand client campaign goals and broader business objectives
• You have experience in digital and creator marketing and a strong understanding of social media platforms
• You’re client-obsessed and driven to go above and beyond to keep clients happy
• You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals
• You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs
• You bring a commercial mindset, able to balance execution with long-term account growth and strategic thinking
• Experience working with enterprise-level clients in agency, or creator tech is highly preferred
• You’re data-driven, using insights to tell compelling stories and guide decisions
• You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once
• You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
• You’re a strong collaborator who shares learnings, best practices, and resources with your team