IT Support

Join our global IT team in NYC as an IT Support professional. In this hands-on role, you will work across various areas including identity, endpoint management, SaaS administration, access provisioning, and AV. You will provide support for hardware, software, identity, and access issues, manage support requests, and contribute to documentation and internal knowledge base content. The ideal candidate will have 5+ years of IT support experience, strong proficiency in macOS, and excellent customer service skills.

• Provide hands-on support for hardware, software, identity, and access issues across a distributed employee base.
• Administer and support our core SaaS stack — Google Workspace, Slack, Zoom, Okta, and Office 365.
• Triage and manage support requests through our ITSM platform — escalate when appropriate, maintain ownership through resolution, and close every loop.
• We're not looking for someone who executes a checklist. We're looking for someone who gets curious about the systems they're working in, takes ownership of the problems they touch, and brings fresh thinking to how we serve our users
• Experience navigating MDM platforms at the support and triage level — Jamf Pro preferred
• Experience working within ITSM ticketing platforms and structured support workflows
• Strong ownership and accountability — you follow through, you close loops, and escalation means coordination, not handoff
• Clear, proactive communicator — you surface blockers, updates, and open items without being asked
• 5+ years of IT support experience in a startup or fast-growth tech environment
• Strong proficiency in macOS — triage and troubleshooting without hand-holding
• Excellent customer service skills and a genuine orientation toward serving end users — you are often the first in-person IT touchpoint for employees and new hires, and that first impression matters
• Based in NYC metro; able to work onsite 3–4 days per week
• Working knowledge of networking fundamentals (DNS, DHCP, VPN)
• Working knowledge of Google Workspace, Slack, Zoom, Okta, and Office 365
• Familiarity with Windows environments (we're primarily a Mac shop, but you'll encounter both)
• Familiarity with identity and access management concepts — provisioning/deprovisioning, SSO, directory basics
• Experience supporting distributed or international teams
• Experience with endpoint security tooling (SentinelOne, CrowdStrike, or similar)
• Experience with scripting, automation, or workflow optimization
• Comfort with AI tools (Claude, ChatGPT, or similar) as a productivity multiplier — using them to do better, faster work