Senior Customer Success Engineer

Join Cyera, a leading organization in data security, as a Senior Customer Success Engineer. In this role, you will optimize customer utilization and return on investment in the Cyera platform, serve as the primary technical expert, drive customer adoption, and advocate for the customer's voice and feedback. You will also troubleshoot technical issues, monitor customer well-being, and mentor team members. This position requires prior experience in a technical customer-facing role, strong project management skills, and proficiency in SQL and scripting languages.

• Servir como el principal experto técnico en la Plataforma Cyera, demostrando un conocimiento y experiencia profundos.
• Impulsar la adopción del cliente a través de procesos de incorporación y capacitación efectivos, y diseñar y entregar casos de uso personalizados.
• Identificar proactivamente y resolver cualquier obstáculo o bloqueo que pueda impedir el éxito del cliente, colaborando con colegas para abordarlos rápidamente.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
• Prior experience working in a software company in a technical customer-facing role is essential
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
• A clear and concise verbal and written communicator, capable of conveying complex information effectively
• Experience with programming or scripting languages and familiarity with APIs and web services
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
• Prior experience collaborating with Development teams
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus