Senior Customer Success Engineer

Join Cyera, a leading organization in data security, as a Senior Customer Success Engineer. In this role, you will optimize customer utilization and return on investment in the Cyera platform. You will serve as the primary technical expert, drive customer adoption, and ensure customer satisfaction and success. This position offers the opportunity to travel 25-50% annually and make a significant impact on the protection of data for global enterprises.

• Servir como el principal experto técnico en la plataforma Cyera, demostrando un conocimiento profundo y experiencia.
• Impulsar la adopción del cliente a través de procesos de incorporación y capacitación efectivos, y diseñar y entregar casos de uso personalizados.
• Identificar proactivamente y resolver cualquier obstáculo o bloqueo que pueda impedir el éxito del cliente, colaborando con colegas para abordarlos rápidamente.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
• Experience with programming or scripting languages and familiarity with APIs and web services
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
• Prior experience collaborating with Development teams
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
• Prior experience working in a software company in a technical customer-facing role is essential
• A clear and concise verbal and written communicator, capable of conveying complex information effectively
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention