Senior Director of Customer Marketing (Customer Advocacy & Community)

Join Cyera, a high-growth cybersecurity company, as the Senior Director of Customer Marketing. In this player-coach role, you will build and run the full 360° customer marketing program, including advocacy, community, and lifecycle marketing. You will have a direct line to revenue outcomes and work closely with cross-functional teams. The ideal candidate has 10-15+ years of B2B marketing experience, including 10+ years in customer marketing, advocacy, or community programs.

• Construire et diriger un programme de marketing client à 360°, y compris l'advocacy, la communauté et le marketing de cycle de vie.
• Lancer et développer un moteur d'advocacy évolutif, recruter, former et gérer un pool de champions clients.
• Lancer et développer une communauté client de marque, définir la plateforme communautaire, le contenu et le modèle de modération.
• Security industry experience and familiarity with a technical, security-minded buyer are a strong plus
• 10-15+ years of B2B marketing experience, including 10+ years building and leading customer marketing, advocacy, or community programs ideally at a high-growth cybersecurity or SaaS company
• A track record of building advocacy, reference, and community programs from the ground up and scaling them, not just running an existing playbook
• Experience designing and operating an executive program such as a Customer Advisory Board, including direct engagement with senior buyers (CISOs, CIOs, or equivalent)
• Strong cross-functional influence with Sales, Customer Success, and Product; you build alignment without needing authority over those teams
• People leadership experience - you've hired, coached, and grown a team, and you're just as comfortable rolling up your sleeves on a program yourself
• Comfort owning a data-driven story - you can connect advocacy, community, and lifecycle work to retention, expansion, and pipeline outcomes
• Excellent storytelling and executive presence; you represent the customer's voice credibly in front of company leadership