Strategy & Operations Manager (Office of the CTO)

Join Cyera, a leading cybersecurity company, as a Strategy & Operations Manager in the Office of the CTO. In this role, you will maximize the effectiveness of the CTO by driving strategic customer engagements, coordinating founder-led interactions, and ensuring accountability for founder commitments. You will also serve as a cross-functional facilitator for Cyera's most strategic accounts, drive resolution of critical customer issues, and partner with GTM teams on executive interventions and retention strategies. The ideal candidate will have 5+ years of experience in Strategy & Operations, Account Management, or similar roles, and a strong understanding of the cybersecurity industry.

• Maximizing the effectiveness of the CTO by driving preparation, execution, and follow-through for strategic customer engagements and executive initiatives.
• Coordinating founder-led interactions, executive requests, events, and communications to support strategic deals, renewals, and company priorities.
• Building tools to systematically maintain visibility into customer health, sentiment, adoption, value realization, renewal status, and growth opportunities.
• Experience working closely with Product and Engineering teams
• Proven ability to influence cross-functional teams without direct authority
• Excellent written communication and executive presentation skills
• 5+ years of experience in Strategy & Operations, Account Management, Solutions Engineering, Program Management, Consulting, Chief of Staff, or similar roles
• Ability to quickly synthesize complex information - both business and technical contexts - and communicate with clarity and executive voice
• High levels of discretion, judgment, and trustworthiness
• Experience navigating high-stakes customer situations and executive escalations
• Proficiency with relevant AI tools and modern operational systems
• Comfort operating at the intersection of executive strategy and day-to-day hands-on execution
• Strong operational instincts and exceptional attention to detail
• Experience managing strategic enterprise customers, preferably within cybersecurity, SaaS, or infrastructure technology environments. Familiarity with Fortune 500 customer environments is strongly preferred