IT Support Specialist

Join Cynet, a global cybersecurity company, as an IT Support Specialist. In this hands-on role, you will manage the full lifecycle of IT equipment and access for employees across multiple countries. You will work closely with IT, HR, Finance, and external vendors to ensure fast and reliable support. Your responsibilities will include resolving helpdesk tickets, coordinating equipment for new hires, managing shipping and logistics, executing offboarding, and administering devices and identities. You should have at least 2 years of experience in IT support, helpdesk, or IT operations, and be fluent in English.

• Assurer le support technique pour les utilisateurs en Amérique du Nord, en résolvant les tickets d'assistance liés à l'accès, aux e-mails, au VPN, etc.
• Coordonner, configurer et expédier l'équipement pour les nouvelles recrues dans plusieurs régions, en tenant compte des besoins spécifiques à chaque région.
• Gérer l'approvisionnement et l'enregistrement des appareils de bout en bout, y compris la réinitialisation d'usine, l'inscription dans Apple Business Manager, etc.
• Hands-on experience administering Microsoft 365 / Exchange, including mailbox management and account lifecycle — A must
• Familiarity with IT asset procurement and basic finance workflows (purchase orders, vendor quotes)
• Fluent English (written and spoken)
• Strong communication and problem-solving skills; proactive, deadline-driven, and comfortable operating with autonomy
• Team player who collaborates effectively across IT, HR, Finance, and external vendors
• Basic virtualization/infrastructure exposure (vCenter/VMware, VM provisioning, software licensing) — Advantage
• Familiarity with email security/compliance (Proofpoint) and privileged-access tooling (Admin By Request) — Advantage
• Experience with endpoint management (Microsoft Intune) and Apple device management (Apple Business Manager) — enrollment, compliance, and device reset/imaging — A must
• Solid troubleshooting across Windows and macOS, VPN/network connectivity, and account/MFA/lockout issues
• Excellent organization and follow-through — able to drive many concurrent items (orders, shipments, onboardings, tickets) to closure
• Experience supporting a globally distributed workforce, including region-specific hardware sourcing — Advantage
• Experience with a ticketing/ITSM system (Zendesk or similar) and working to SLAs — A must
• Hands-on experience with AI assistants (e.g., Microsoft Copilot, ChatGPT, Claude) and AI coding tools (e.g., Claude Code, Codex) to streamline support, documentation, and automation tasks — Advantage
• Exposure to IT process automation and identity/HRIS integrations (e.g., HiBob) — Advantage
• At least 2 years of experience in IT support, helpdesk, or IT operations, ideally in a distributed/multi-region company — A must