Director of Customer Trust

Join Thomson Reuters as the Director of Customer Trust, where you will shape and operationalize the trust strategy that protects our customers and accelerates our business. You will partner with senior leaders across various departments to strengthen data protection, regulatory compliance, and transparent customer engagement. Your role will involve executing a comprehensive customer trust strategy, supporting compliance with global customer obligations, and leading customer-facing components of incident response. You will also collaborate with product and UX teams, engage with external stakeholders, lead a team focused on security awareness and risk management, and foster a culture of continuous improvement within the Customer Trust organization.

• Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.
• Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.
• Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.
• Are you a security and trust leader who believes the strongest competitive advantage a global business can hold is the confidence of its customers
• Driven, self-motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast-paced environment
• Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required
• Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes
• Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts
• Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment
• Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business