Senior Strategy and Operations Lead

Join our team as a Senior Strategy and Operations Lead, where you will play a critical role in supporting the Chief of Staff and partnering with senior marketing leaders. You will be responsible for strategic planning, performance management, and operational excellence. Your key processes will include annual planning, metrics and dashboard development, leadership reporting, and executive decision support. You will also coordinate and develop materials for leadership meetings, create executive-level narratives, and manage cross-functional projects. The ideal candidate will have a strong background in strategic planning, business operations, and performance management, with a proven track record of driving complex projects and developing executive-level presentations.

• Support annual planning processes, including development and monitoring of goals and OKRs, and ensure alignment of priorities across the marketing function.
• Design, build, and maintain executive dashboards and reporting systems that provide timely visibility into marketing performance and business outcomes.
• Conduct detailed analyses to generate data-driven insights and actionable recommendations, leveraging AI to accelerate research and competitive benchmarking.
• The ideal candidate is a strategic operator who excels at translating data into insights, building performance frameworks, and creating executive-level narratives that drive leadership decision-making
• They leverage AI tools as a core part of their workflow — accelerating analysis, improving quality, and scaling output without sacrificing rigor. They must be highly organized, analytical, and skilled at managing multiple priorities in a fast-paced environment while collaborating closely with senior leadership
• Ability to critically evaluate AI-generated output — knowing when to use it, when to push back, and how to add the human judgment that makes the difference
• Experience supporting C-suite or senior leadership strongly preferred
• Proven track record developing executive-level presentations and narratives that drive leadership decisions
• Strong experience with annual planning processes, OKR management, and strategic goal-setting
• Demonstrated expertise building metrics frameworks, dashboards, and performance reporting systems
• Ability to work independently and manage multiple strategic priorities under tight deadlines
• Familiarity with marketing operations or technology industry a plus
• Hands-on proficiency with AI tools (e.g. Claude, ChatGPT, Gemini, Copilot) as part of day-to-day work — for research, drafting, summarization, and analysis
• Proven track record driving complex, cross-functional projects from ambiguity to execution
• Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels
• Bachelor's degree in business, analytics, finance, operations, or related field
• 5+ years of experience in strategic planning, business operations, performance management, or management consulting
• Advanced proficiency in Microsoft PowerPoint and Excel; experience with data visualization tools (e.g. Tableau, Power BI) a plus
• Demonstrated ability to manage a wide variety of priorities simultaneously with strong attention to detail and consistent follow-through