Technical Account Manager

Join Trunk Tools as a Technical Account Manager, where you will work closely with our largest and most complex customer implementations. You will oversee the entirety of the project, manage delivery risks, and keep stakeholders informed. This role requires a customer-centric mindset, technological fluency, and the ability to collaborate effectively with diverse teams. You will also contribute to the improvement of our implementation management and delivery operations processes.

• Gestionar un portafolio de múltiples proyectos, supervisando los entregables y proactivamente identificando riesgos.
• Servir como el principal punto de contacto para la escalación de proyectos, asegurando la alineación entre todos los equipos.
• Colaborar con Ventas, Producto y Operaciones para garantizar una experiencia fluida y exitosa para el cliente desde el inicio hasta la implementación.
• You’re an exceptional verbal and written communicator
• You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams
• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant
• Must be located in a US time zone (and within the continental United States)
• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
• You are fascinated by technology, artificial intelligence, and the impact these things have on the world we live in
• You have a strong sense of empathy and a desire to improve the lives of those who work in the built world
• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues
• You have experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo
• Experience with construction/real estate technology desired but not required
• You are a persuasive, results driven customer influencer with outstanding interpersonal skills
• You can learn and drive outcomes with minimal supervision