Customer Success Manager (Sana Learn)

Join Sana Learn as a Customer Success Manager, where you will work with leading organizations to ensure they achieve meaningful outcomes from their investment in Workday Learn. You will own customer outcomes, drive adoption and value realization, act as a strategic partner, maintain visibility across the customer journey, drive retention and growth, and contribute to how we scale. This role requires an entrepreneurial mindset, a focus on outcomes, and the ability to collaborate effectively.

• Assurer l'adoption, l'engagement et la valeur à long terme des clients utilisant Sana Learn.
• Définir des plans de succès, des indicateurs clés de performance (KPI) et des résultats mesurables alignés aux objectifs des clients.
• Diriger les conversations avec les clients pour définir ce à quoi ressemble le succès et comment l'atteindre.
• You have an entrepreneurial mindset and enjoy building and improving how things work
• You are impact-driven and focused on outcomes, not activity
• You collaborate effectively and influence without authority
• You are energized by learning, AI, and driving change in organizations
• You are comfortable operating in ambiguity and solving open-ended problems
• You are naturally curious and always seeking to learn
• Able to move from strategy to execution
• Focused on outcomes and impact, not just activity
• Proven ability to drive adoption and measurable customer outcomes
• 3+ years of experience in customer success, consulting, or similar roles
• Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)