Principal Managing Partner

Join Workday as a Principal Managing Partner, where you will be responsible for the overall success of an assigned group of deploying and production customers. You will develop and maintain executive relationships, ensure successful deployment of the Workday solution, and promote a remarkable customer experience. This role requires strong customer insights skills, exceptional relationship management skills, and the ability to manage multiple customer demands.

• Assurer le succès global d'un groupe assigné de clients en déploiement et en production, en orchestrant le développement et le maintien des relations exécutives.
• Collaborer avec les équipes internes pour positionner une valeur supplémentaire dans le portefeuille client, en veillant à ce que les clients consomment les composants de leur plan de réussite.
• Développer et maintenir des relations exécutives avec les clients, en travaillant avec l'équipe de vente pour élaborer et réaliser un plan de compte pour chaque client assigné.
• Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued
• Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
• 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level
• Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential
• Have a dedication to continuous improvement in the way we serve our customers
• 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment
• Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment
• Ability to travel 30%
• Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
• 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
• Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital