Customer Success Manager

Join ResQ, a fast-growing company in the tech industry, as a Customer Success Manager. In this high-impact role, you will guide trades customers through onboarding, website launch, AI setup, and ongoing account management. You will manage a portfolio of customer accounts, build strong relationships, monitor account health, identify growth opportunities, and proactively address challenges. You will also train customers on ResQ, lead customer pilots and product launches, capture customer feedback, analyze data, collaborate with cross-functional teams, and improve customer success processes. Enjoy competitive salary and stock options, parental leave, remote work options, and comprehensive health plans.

• Gestionar una cartera de cuentas de clientes, construir relaciones sólidas con los propietarios de negocios, monitorear la salud de la cuenta, identificar oportunidades de crecimiento y abordar proactivamente los desafíos.
• Guiar a los nuevos clientes a través del proceso de incorporación, recopilando información comercial, activos de marca y detalles del servicio para lanzar su sitio web. Apoyar la configuración del agente de IA del cliente, gestionar los hitos de lanzamiento y garantizar que los clientes estén configurados para el éxito.
• Capacitar a los clientes sobre ResQ, compartir las mejores prácticas, impulsar la adopción del producto y ayudar a los clientes a lograr resultados comerciales medibles.
• Thrives in a fast-paced, evolving environment and adapts quickly to changing priorities
• Proactive, resourceful, and motivated to improve processes and customer experiences
• Excellent problem-solving, organization, and time management skills, with the ability to manage multiple priorities
• Strong communication and relationship-building skills with a customer-first mindset
• Experience with CRM or customer success platforms (such as Close, Omni, or similar tools) is an asset
• Tech-savvy with the ability to quickly learn new software, AI tools, and emerging technologies
• 3–5 years of experience in Customer Success, Account Management, Implementation, or another customer-facing role (or equivalent education and experience)
• Data-driven and comfortable using customer insights to drive adoption, retention, and growth
• We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!