Technical Account Manager

Join our team as a Technical Account Manager (TAM) where you will be the customer's technical owner and expert voice in the relationship. You will quantify the customer's security maturity, build and steer a 12-month technical roadmap, and provide expertise in Microsoft Azure Sentinel/Defender XDR. You will act as a technical buffer between customers and internal operational teams, own the technical relationship, and deliver reactive technical support. Additionally, you will drive continuous improvement initiatives and engage with senior stakeholders.

• Assumer la responsabilité de la relation technique avec le client, en comprenant l'environnement du client de manière exhaustive et en agissant en tant que conseiller de confiance.
• Quantifier la maturité en matière de sécurité du client à l'aide du cadre TAM Score, construire et diriger une feuille de route technique défendable sur 12 mois.
• Traduire les données en narration, interpréter les scores, mettre en évidence les lacunes les plus importantes et guider les clients vers une amélioration mesurable.
• Background in a customer-facing technical role (e.g. TAM, Security Consultant)
• Ability to act as a trusted advisor, owning the technical customer relationship
• Experience creating technical deliverables (playbooks, dashboards, analytics, reports)
• Familiarity with service management practices (e.g. ITIL, ticketing systems)
• Strong communication and storytelling skills, adapting for technical and non-technical audiences
• Ability to identify security gaps and align solutions/services to mitigate risk
• Proven ability to build and maintain 12-month technical roadmaps with quarterly focus
• Strong skills in data analysis, prioritisation, and identifying high-impact improvements
• Proven experience in cybersecurity, IT operations, or managed security services (3–7+ years)
• Capability to deliver continuous improvement initiatives (tuning, optimisation, automation)
• Experience engaging senior stakeholders (CISO, Head of IT/Security)
• Ability to understand end-to-end customer environments (cloud, infrastructure, security stack)
• Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management)
• Strong understanding of SOC operations, threat detection, and incident response
• Relevant certifications (e.g. CISSP, CISM, Security+, cloud security) – desirable
• Experience balancing reactive support (tickets, troubleshooting) and proactive improvement
• Able to interpret and translate security metrics into clear risk-based narratives
• Knowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises)
• Proactive, accountable, and customer-focused mindset with strong ownership
• Experience delivering Quarterly Business Reviews (QBRs) to senior audiences