Manager of Solutions Support Engineering (East)

Join Wiz, a leading cloud security company, as the Manager of Solutions Support Engineering. In this role, you will lead a team of highly skilled engineers, manage technical support for customers, and drive initiatives to improve team productivity and processes. You will also collaborate with internal teams and customers on high-priority escalations and advocate for timely resolution of reported problems. Enjoy benefits such as a home office setup, health coverage, flexible PTO, and free lunch.

• Gérer une équipe technique d'ingénieurs hautement qualifiés pour résoudre les problèmes techniques des clients.
• Utiliser des outils d'intelligence artificielle pour développer des modèles de support avancés et des outils internes.
• Collaborer avec les équipes internes et les clients sur les escalades prioritaires et agir en tant que ressource pour résoudre les escalades.
• Technical Leadership: 1+ years managing external technical support teams in a SAAS enviornment while serving as the hands-on, ultimate escalation anchor
• Security & Monitoring: Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines
• Kubernetes & Virtualization: Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments
• Cloud Infrastructure: 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States
• AI & Automation: Track record of writing scripts or building tools using AI APIs to automate operational workflows