Senior Solutions Support Engineer (US East)

Join Wiz, a leading cloud security company, as a Senior Solutions Support Engineer. In this role, you will provide exceptional technical support to customers, troubleshoot technical issues, and mentor team members. You will also have the opportunity to work from home, enjoy health benefits, and have a flexible PTO policy.

• Troubleshoot technical problems for customers, using a mix of debugging, networking, system administration, and coding.
• Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise.
• Mentor and coach team members in case management best practices and technical upskilling, and participate in the creation of training materials.
• A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
• 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• Proficiency with command-line tools and Linux operating system environments
• 2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Must be comfortable working 9-6 EST/EDT
• 2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)
• 3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States