About The Role

Join Wiz, a leading cloud-native security platform, as a Solutions Support Engineer. In this role, you will provide expert-level technical support, troubleshoot complex issues across multiple domains, and design and implement automation to improve support operations. You will work with cloud platforms such as AWS, Azure, and GCP, and have the opportunity to leverage AI-driven automation in your work.

Investigate and resolve complex technical issues related to cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across various cloud platforms, including IAM/permissions issues, network connectivity, and API authentication.
Design and implement automation that scales the support offering, leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Proficiency with command-line tools and Linux operating system environments
Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows
5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
Experience with ServiceNow, Jira, or Zendesk in a support engineering context
Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
Experience with GraphQL or REST API debugging and integration
Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows

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