Solutions Support Engineer (Weekend 2nd shift)

Join our global team as a Solutions Support Engineer, where you'll provide outstanding technical support for our Wiz product. You'll troubleshoot technical issues, create and implement solutions, and participate in an on-call rotation. This is a weekend 2nd shift position, with a schedule of Friday to Tuesday, 7pm to 4am ET. Enjoy benefits such as a home office setup, health coverage, flexible PTO, and more.

• Troubleshoot technical problems for customers, utilizing debugging, networking, and system administration skills.
• Own, troubleshoot, and solve customer technical issues, collaborating with teams and following best practices.
• Design and implement solutions that scale the support offering through automation, and participate in on-call rotation for after-hours support.
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• Fast learner, natural curiosity, and love of technology
• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
• A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
• Understanding of relational databases
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL