Technical Account Manager (West)

Join Wiz, a leading cloud security platform, as a Technical Account Manager (TAM). In this role, you will drive customer adoption and use of the Wiz platform, provide strategic and technical guidance, and serve as the primary technical contact for your customers. You will also advocate for your customers' needs, manage a book of business, and help build and scale a world-class TAM organization.

• Plan and execute strategies to drive customer adoption and use of the Wiz platform, providing both strategic and technical guidance throughout the customer journey.
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise, and ensuring customers are delighted and seeing value from their Wiz purchase.
• Manage a book of up to 15 customers, identifying opportunities for expansion and assisting in securing renewals in partnership with sales and renewals teams.
• Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers
• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
• For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect
• Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
• Familiarity with Linux and Windows operating systems concepts and runtime sensing
• Ability and willingness to continuously learn emerging cloud/security technologies
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
• Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc
• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
• Proven track record of successfully managing a book of business with 5-10+ customers
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets