Technical Account Manager (Mid-Atlantic)

Join Wiz, a fast-growing cloud security company, as a Technical Account Manager (TAM) for the Mid-Atlantic region. In this role, you will drive customer adoption and use of the Wiz platform, provide strategic and technical guidance, and serve as the primary technical contact for your book of customers. You will also advocate for your customers, manage your book of business, and help build and scale a world-class TAM organization.

• Plan and execute strategies to drive customer adoption and use of the Wiz platform, providing both strategic and technical guidance throughout the customer journey.
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise, and ensuring customers are delighted and seeing value from their Wiz purchase.
• Manage a book of business with up to 15 customers, identifying opportunities for expansion and assisting in securing renewals in partnership with sales and renewals teams.
• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
• Ability and willingness to continuously learn emerging cloud/security technologies
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
• Proven track record of successfully managing a book of business with 5-10+ customers
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience
• Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
• Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
• Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion
• For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect
• Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
• Familiarity with Linux and Windows operating systems concepts and runtime sensing