Customer Success Manager

Join Pano AI, a climate tech company focused on disaster preparedness and environmental sustainability. As a Senior Customer Success Manager, you will be responsible for managing utility customer relationships post-sale, ensuring customer satisfaction, and driving expansion opportunities. You will work closely with internal teams, including Operations and Sales, and actively contribute to product development. The ideal candidate will have a passion for environmental issues, a strong background in technology consulting or customer relationship management, and excellent communication skills.

• Assurer la gestion des relations avec les clients après la vente initiale, en collaborant avec l'équipe des opérations pour l'installation et la livraison des produits.
• Établir et maintenir des relations solides avec les clients, en agissant en tant que partenaire de confiance pour garantir la satisfaction et identifier les opportunités d'expansion.
• Collaborer avec l'équipe des ventes pour soutenir les renouvellements et les expansions, en alignant les objectifs commerciaux avec les besoins des clients.
• The ideal candidate will be passionate about environmental issues
• BS or BA degree. MBA, MS, or relevant experience preferred
• Travel expectations approximately 15% to 25%
• Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail
• Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations
• At least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related field
• You have worked in a cross-functional work environment and a knack for “getting things done” in a fast-paced environment
• Demonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutions