Enterprise Client Success Manager

Join Flywire as an Enterprise Client Success Manager, where you'll be responsible for building and maintaining deep relationships with our most strategic travel clients. You'll work at the intersection of sales, operations, and product, ensuring clients receive maximum value from Flywire's payment solutions while driving retention and revenue growth. Your role will involve developing strategic account plans, driving revenue growth through upselling, resolving escalated client issues, delivering business reviews, and collaborating cross-functionally. You should have strong analytical, planning, and communication skills, experience with complex client relationships, and a proven track record of growing and retaining enterprise accounts.

• Construire et maintenir des relations de confiance avec les clients d'entreprise, en agissant en tant que point de contact principal et défenseur interne.
• Développer des plans de compte stratégiques sur mesure pour chaque client afin de maximiser le volume de paiements, l'utilisation des produits et la satisfaction globale.
• Contribuer à la croissance des revenus grâce à des opportunités de vente incitative et d'expansion proactives au sein de votre portefeuille.
• Strong analytical, planning, and communication skills — you're as comfortable in a spreadsheet as you are presenting to a C-suite
• Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plus
• Experience navigating complex client relationships, handling objections, and driving commercial outcomes
• Willingness to travel approximately 25% of the time
• A proven track record of growing and retaining enterprise accounts
• Bachelor's degree in Business, Communications, Marketing, or a related field
• 5+ years of relationship management or account management experience, ideally in a B2B or fintech environment