Senior Relationship Manager

Join Flywire as a Senior Relationship Manager, where you will be the primary relationship owner for an assigned client portfolio in the education sector. You will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.

• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
• Develop strategic account plans that document client objectives, goals, and growth opportunities, and manage contract renewals, upsell new products, and lead negotiations.
• Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed, while adopting a data-driven approach to spot potential risks.
• Strong commercial drive and ability to identify, diagnose, and solve client business challenges
• Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives
• Willingness to travel ~25%
• Salesforce or other CRM experience a plus
• At least 7 years of experience in relationship management, account management, or consultative sales
• Proven success in managing contract renewals and negotiations
• Bachelor’s Degree in Business, Communications, Marketing, or a related field
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously
• Problem-solving and project management skills with a proactive, data-driven approach
• Experience in higher education and/or fintech preferred