About The Role

Join our team as a Software Support Specialist I, where you will provide prompt and accurate answers to unstructured questions about Invoiced features and integrations. You will diagnose issues related to payment processing, integrations, and Invoiced features, and contribute to internal and customer-facing documentation. This is a remote position, but candidates based in the EST time zone are preferred.

Deliver prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat.
Diagnose issues related to payment processing, integrations, and Invoiced features by reading integration, API, and payment logs.
Contribute to internal and customer-facing documentation, and assist the implementation and customer success teams with client questions about Invoiced.
Reliable, honest, hardworking
Bachelor’s Degree from an accredited university
Naturally diplomatic and tactful
Must have prior experience with Netsuite or Intacct
Innovative problem solver
1-3 years in a customer-facing role at a SaaS company
Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, <Bill.com>, Hubspot, or Rest APIs

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