Commercial Operations Associate

Join Empathy as a Commercial Operations Associate, where you will drive the business value agenda, build systems to demonstrate impact, and run experiments to surface new value levers. You will own the business value roadmap, partner with Sales and Client Success, and coordinate cross-functional work. This role requires a self-starter with strong project management skills, a passion for experimentation, and experience in consulting, strategy, or operations. Enjoy benefits such as paid time off, financial wellness, parental leave, bereavement care, stock options, and premium healthcare.

• Own the business value roadmap day to day, track the metrics that matter, and drive the highest-impact opportunities through to execution.
• Partner with Sales and Client Success to learn what resonates with prospects and clients, and feed that back to sharpen Empathy's value narrative.
• Coordinate the forums and workshops across Sales, Product Marketing, Product and Client Success, hold alignment, and stay the central point of contact for ideas, escalations, and progress.
• A self-starter with an entrepreneurial mindset: proactive by nature, energized by white space, and more at home building something from scratch than following a playbook
• A natural project and stakeholder manager: able to take a complex, ambiguous challenge, break it into parts, and drive it to a result across multiple functions — without being told what the parts are
• A do-er as much as a thinker: you set the strategy and then you execute it
• Genuine excitement about experimentation: you know how to design a test, draw defensible conclusions, and move fast even with imperfect data
• Strong communicator and presenter: you can make complex frameworks land with senior stakeholders and translate them into action
• 3–5 years of professional experience, with time spent in consulting, strategy, operations, or a similarly structured, fast-paced environment
• Comfort with AI, data and analytics tools; experience building measurement frameworks
• Experience building or operating a cross-functional program or COE from scratch
• Experience working with product and tech teams, product marketing, or commercial strategy
• Background in management consulting and/or early-stage SaaS startup environment
• Bachelor’s degree