Customer Success Business Partner (Fixed Term Contract)

Join our team as a Customer Success Business Partner for a fixed-term contract. In this critical role, you will manage a portfolio of key accounts, driving adoption, expansion, retention, and maximum ROI. You will serve as a trusted advisor, guiding customers through the value delivery lifecycle and helping them achieve their business objectives using Anaplan. Additionally, you will lead executive-level Quarterly Success Reviews, identify customer pain points, and advocate for their needs. This is an opportunity to make a significant impact and leave a lasting legacy in our customer success team.

• Manage a prominent portfolio of customers, driving adoption, expansion, retention, and maximum ROI.
• Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan.
• Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders.
• Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite
• A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
• Familiarity with software development processes and design methodologies
• Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
• A unique ability to translate complex technical concepts into clear, customer-friendly business value
• Previous experience driving value in customer success, presales, or management consulting roles
• Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects
• Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales
• Familiarity with Anaplan or comparable enterprise planning platforms
• Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure
• Background in change management and enterprise-wide business transformation initiatives
• Experience crafting customer-facing collateral, such as success playbooks or templates
• Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices