Senior Client Solutions Manager

Join Parloa, a leading conversational AI company, as a Senior Client Solutions Manager. In this strategic role, you will lead the full services sales cycle, from opportunity identification to contracting, while serving as a trusted advisor to our customers. You will work closely with our Partner Delivery Success team to match the right implementation partner to each opportunity and guide customers through their CX transformation using Parloa's PRISM methodology. This role requires a strong background in professional services sales, enterprise software deployment, and a passion for conversational AI.

• Lead the full services sales cycle, from opportunity identification through scoping, SOW negotiation, and contracting, while staying present as a trusted advisor throughout delivery.
• Build and maintain a healthy services pipeline in partnership with enterprise sales teams, ensuring services opportunities move in tandem with software sales cycles.
• Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements, and translate discovery into compelling services proposals.
• Proven track record writing SOWs and navigating enterprise procurement: MSAs, DPAs, multi-stakeholder legal review, and commercial negotiations
• Comfortable operating in a fast-moving, high-growth environment where priorities shift and you're expected to adapt without losing momentum
• Strong communicator in writing and in the room; able to move between technical detail and executive narrative without losing either audience
• Comfortable building relationships at the C-suite and VP level and being recognized as a trusted advisor, not just a vendor contact
• 5+ years selling or scoping professional services - within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator
• Fluent in enterprise software deployment patterns; you know what a phased rollout looks like, what makes an integration complex, and how to scope accordingly
• Willing to travel up to 50%
• Commercially sharp: you understand services margin, attach rates, and how delivery quality drives software expansion
• Self-directed and energized by ambiguity; you build the playbook while running the plays
• Experience with conversational AI, contact center technology, CCaaS platforms (Genesys, NICE, Avaya, Five9, Amazon Connect), or CX transformation programs
• Familiarity with agentic AI concepts: orchestration, LLMs, prompt engineering, tool use, intent classification, and how these translate into enterprise deployments
• Experience with enterprise platforms that commonly integrate into AI-powered CX stacks: Salesforce Service Cloud, SAP, ServiceNow, Workday, Microsoft Dynamics
• Project or program management background; PMP, Scrum, or SAFe certification a plus
• Track record of directly driving software expansion as a result of PS delivery outcomes
• Prior experience in a scale-up environment; you know how to operate with fewer resources and more surface area than feels comfortable