Senior Technical Program Manager

Join Parloa, a dynamic startup at the forefront of Conversational AI. As a Senior Technical Program Manager, you will lead the end-to-end delivery of enterprise AI deployments, ensuring successful execution across complex customer implementations. You will act as the central delivery owner, coordinating with internal teams and external partners, and driving operational rigor within the delivery organization. This role offers a competitive salary, flexible working hours, and the opportunity to work in a collaborative and innovative environment.

• Lead the end-to-end delivery of enterprise Agentic AI deployments, ensuring successful execution across complex customer implementations.
• Act as the central delivery owner, coordinating efforts across customers, internal delivery teams, and external partners to deliver enterprise programs on time and at scale.
• Drive operational rigor, improve governance processes, and mentor junior Technical Program Managers to help scale Parloa’s delivery organization.
• 6+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
• Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments
• Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams
• Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs
• Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies
• Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum
• Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
• Experience mentoring junior team members or helping establish scalable delivery processes and governance standards
• Experience with conversational AI, LLMs, or enterprise AI deployments
• Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning
• Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya
• Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs
• PMP, Scrum Master, Agile, or related certifications
• Passion for AI tooling, operational excellence, and delivery process optimization