Technical Program Manager

Join Parloa, a dynamic startup at the forefront of Conversational AI. As a Technical Program Manager, you will lead the end-to-end delivery of enterprise AI deployments, ensuring successful execution across complex customer implementations. You will act as the central delivery owner, coordinating with internal teams and external partners, and driving operational rigor to scale Parloa's delivery organization. This role offers a competitive salary, flexible working hours, and opportunities for professional growth in a collaborative and innovative environment.

• Lead the end-to-end delivery of enterprise Agentic AI deployments, ensuring successful execution across complex customer implementations.
• Act as the central delivery owner, coordinating with customers, internal teams, and external partners to ensure enterprise programs are delivered on time and at scale.
• Drive operational rigor and improve governance processes within Parloa’s delivery organization, helping to scale the delivery capabilities.
• 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
• Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments
• Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
• Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams
• Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs
• Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies
• Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum
• Experience with conversational AI, LLMs, or enterprise AI deployments
• Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya
• Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning
• Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs
• PMP, Scrum Master, Agile, or related certifications
• Passion for AI tooling, operational excellence, and delivery process optimization