Client Solutions Project Manager

Join our team as a Client Solutions Project Manager, where you will be the operational lead for a portfolio of strategic clients. You will coordinate multidisciplinary teams across various services, ensuring efficient and high-quality delivery of multilingual content projects. Your role will involve building trusted relationships with clients, managing the end-to-end delivery of solutions, and driving innovation and continuous improvement. The ideal candidate will have at least 5 years of experience in managing complex customer delivery or project environments, excellent communication skills in French and English, and a curiosity for AI and process improvement.

• Establish and maintain trusted relationships with client contacts, becoming their day-to-day operational partner and understanding their content ecosystems.
• Manage the end-to-end delivery of multilingual content solutions, coordinating internal experts, external partners, and technology platforms to ensure projects are delivered on time and within budget.
• Identify opportunities to optimize workflows and eliminate inefficiencies, exploring and adopting AI and automation tools that improve delivery and customer experience.

• You enjoy building relationships, solving operational challenges and finding smarter ways of working.
• You are naturally curious about technology and AI, comfortable managing multiple stakeholders and able to balance customer expectations with operational excellence.

We are looking for someone with

• At least 5 years of experience managing complex customer delivery, operations or project environments.
• Excellent communication skills in both French and English (written and spoken).
• Experience working in localization, multilingual content, digital content, SaaS, media, marketing operations or a related industry.
• Strong customer-facing and stakeholder management skills.
• Excellent organizational and prioritization abilities.
• A proactive, solution-oriented mindset.
• Curiosity for AI, automation and process improvement.
• The ability to work across multidisciplinary teams and adapt to changing priorities.
• A third language is considered a strong advantage.