CX Systems Manager

Join Blue Light Card, a company dedicated to supporting real-life heroes. As the Customer Operations Systems Manager, you'll play a crucial role in shaping the systems and tools that power our Member Operations team. You'll define and deliver a roadmap for systems, tooling, and automation, optimize operational systems, and establish governance frameworks. You'll also lead and develop a small team and build strong relationships across various departments. This is a hands-on role with the opportunity to make a significant impact on the organization.

• Definire e implementare una roadmap per i sistemi, gli strumenti e l'automazione, allineata alle priorità operative e all'esperienza dei membri.
• Guidare l'ottimizzazione continua dei sistemi operativi, dei flussi di lavoro, delle integrazioni e delle soluzioni di automazione.
• Stabilire quadri di governance che supportino la chiara priorità, il testing e la gestione del cambiamento.