Client Success Manager

Join Rundoo, a fast-growing startup in the retail technology space. As a Client Success Manager, you will own the relationship with a book of live clients, ensuring they achieve their desired outcomes with our platform. You will work closely with various teams, including Product Support and Implementation, to drive value realization and client satisfaction. This is an exciting opportunity to shape the future of client success at Rundoo as we expand across the country.

• Gérer la relation avec un portefeuille de clients existants, en veillant à ce qu'ils atteignent leurs objectifs et tirent pleinement parti de la plateforme Rundoo.
• Surveiller la santé des comptes clients, identifier les signaux d'alerte et intervenir proactivement pour résoudre les problèmes avant qu'ils ne deviennent critiques.
• Collaborer avec les équipes de support produit et d'implémentation pour garantir que les clients reçoivent une valeur maximale de la plateforme et que les retours d'expérience soient pris en compte.
• We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate genuinely likes small-business owners, is comfortable owning a number, and acts before being told to
• Reads people and signals early - You sense when an account is drifting before it shows up in a metric
• Ownership mindset - You treat your book like it's your own business and you're accountable for the outcome
• Excellent written and verbal communication - You can talk to a non-technical owner-operator and to our Product team with equal ease
• Comfort with ambiguity - Startup CS has no playbook for everything; you build the missing parts
• Organized and self-directed - You manage a full book, prioritize the right accounts, and keep your records clean
• Prior Client Success, Account Management, or relationship-driven support experience in SaaS
• Experience carrying a retention, renewal, or expansion number
• Retail, POS, payments, or small-business operations background
• Experience with owner-operator or SMB customers (vs. enterprise procurement)
• Able to work from the Chicago office during required hours
• Proficient with spreadsheets (Google Sheets/Excel) and comfortable in a CRM (Salesforce)
• Comfortable learning and becoming expert in complex software (our full ERP platform)
• Direct familiarity with paint, hardware, building materials, farm & feed, or related industries
• Experience with payments / merchant services attach
• Comfortable in a dynamic startup where priorities shift and you build process as you go
• Experience with Salesforce, Gong, Intercom, or similar tools