Analytics Business Partner (Senior Lead)

Join our Programs & Strategy team as an Analytics Business Partner (Senior Lead). In this high-impact role, you will partner closely with the head of one of the Account Success Operating Units to deliver strategic planning, analysis, and insights. You will evaluate ongoing business performance, collaborate cross-functionally, build executive-level presentations, and support the GTM planning process. This position offers a flexible schedule, the ability to work with global teams, and opportunities for travel.

• Collaborer avec l'équipe de direction de la réussite client pour effectuer des analyses ad hoc et interpréter les indicateurs de performance clés.
• Évaluer la performance commerciale continue par rapport aux objectifs, en identifiant les domaines de croissance et d'opportunité.
• Construire des présentations de niveau exécutif pour les revues de leadership mondial et soutenir les revues commerciales trimestrielles.
• We’re looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
• Excellent presentation and executive engagement skills
• Strong business acumen and stakeholder management experience
• Flexible schedule, the ability to work with our global Account Success teams in different time zones
• Ability to travel on a quarterly basis
• Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud
• Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles
• Proficient with Business Analysis, Data Visualization, as well as the ability to translate sophisticated information into easily consumable insights
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
• Demonstrated success in fast paced and agile business environments
• Proven track record to structure and transition sophisticated problems to solutions
• French-speaking
• Management consulting background and skills considered an asset
• Fortune 100 management or strong understanding of Customer Success
• Knowledge of other Salesforce product and platform features, capabilities, and best use
• Experience with an enterprise CRM or customer service application