Customer Success Architect (Sales Cloud/Platform)

Join Salesforce's worldwide Customer Success team as a Customer Success Architect. In this role, you will provide expert guidance on solution design, optimize system performance, and offer strategic insights into application lifecycle management. You will collaborate closely with various teams to drive long-term solutions for customers and help them maximize their Salesforce investment.

• Partner with strategic customers to assess their Sales Cloud implementations and deliver expert recommendations on technical architecture and solution design.
• Serve as a trusted Sales Cloud subject matter expert, providing proactive and reactive guidance on architecture, technology strategy, and product best practices.
• Collaborate with internal and external partners to foster connections that drive customer success, product improvement, and overall business growth.
• Skilled in creating clear, visually compelling design documents for diverse stakeholders
• Ability to identify design inefficiencies, recommend optimizations and drive customer transformation
• Expertise in Salesforce products, platform capabilities, technical governance and best practices
• 8+ years of experience in software, system or enterprise architecture
• Communication & Leadership
• Expertise in Sales Cloud
• Strategic Thinking & Problem Solving
• High proficiency in English
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices
• Passion for continuous learning and staying ahead of emerging technologies
• Solution Design & Architecture
• Other business level language skills (e.g. French, Portuguese, Spanish, Italian, German etc)
• Familiarity with industry- or vertical-specific solutions (preferred)
• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences
• Provide data-driven insights on customer success stories and industry trends
• Proven ability to lead discussions, influence decision-making and advocate for best practices
• Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure
• Ability to assess business objectives, propose solution options and drive stakeholder alignment
• Strong knowledge of Salesforce Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management
• Ability to configure and optimize these features to meet business needs
• Data Management & Integration
• Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules and data governance best practices
• Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors
• Secure & Scalable Architecture
• Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations
• Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations and suboptimal sharing and security model configurations
• Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations
• Salesforce Development
• Hands-on experience with APEX programming, Visualforce and Lightning Web Components (LWC)
• Ability to develop and optimize custom triggers, controllers, batch jobs and asynchronous processing
• Familiarity with governor limits and best practices for efficient code execution
• System Integration & Extensibility
• Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay
• Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures
• Certifications: Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant, Platform App Builder, Platform Developer
• Great to have: Certified Architect Credentials (Application and System Architect)