Customer Success Senior Manager (Core (Sales & Service) Clouds - TMT)

Join Salesforce as a Customer Success Senior Manager, where you'll partner with our highest-value customers in the Technology, Media, and Telecommunications segment. You'll serve as a trusted advisor, guiding customers through strategic priorities, platform adoption, and long-term value realization. You'll own the full Signature Success experience for your customers, build and sustain trusted relationships with stakeholders, monitor platform health, and use AI tools to streamline success planning.

• Coordination of entitled deliverables and driving adoption of Sales Cloud and Service Cloud.
• Building and sustaining trusted relationships with business and technical stakeholders, including executive sponsors.
• Monitoring platform health, tracking adoption metrics, and leading proactive reviews that surface release recommendations.
• Proven experience managing large, complex enterprise accounts with multiple stakeholders
• You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms
• You have hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing
• 8 + years in Customer Success, Account Management, or a strategic customer-facing SaaS role
• Experience with adoption and renewal motions in a multi-product environment
• You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate
• You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations
• You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals
• Experience working on digital transformation or cloud migration initiatives