Forward Deployed Engineering Vice President (TMT)

Join our team as the Vice President of Forward Deployed Engineering for the Tech, Media, and Telecommunications (TMT) Operating Unit. In this foundational role, you will lead a high-performing team, define the operating model, and drive the adoption and consumption of AI solutions. You will collaborate closely with various departments and engage with executive customers to facilitate their transition from AI experimentation to operating model transformation.

• Lead and manage the Forward Deployed Engineering team, defining the operating model and writing the playbook for turning AI strategy into production agents.
• Drive the full consumption lifecycle from agent provisioned to scaled adoption, tracking progress with consumption scorecards and managing performance against targets.
• Establish role clarity, engagement models, coverage expectations, and success measures across segments and use case complexity for the Builder model in the TMT sector.
• Proven Leadership: 10+ years in enterprise software or SaaS environments, with a strong foundation in Computer Science, Engineering, or a related discipline — including 5+ years in leading and scaling high-performing technical organizations
• Cross-Functional Influence: Build trust across Sales, Solutions, Product, Engineering, Success, and Partners
• Operational Intelligence Mindset: Experience leveraging product telemetry, observability data, and field intelligence to identify platform patterns, surface product gaps, and inform product prioritization and adoption strategy at an organizational level
• Technical Fluency: Working proficiency in one or more programming languages (Python, JavaScript, Apex, or Java); able to engage credibly with engineers and architects without relying on intermediaries
• AI/Agentic Platform Authority: Demonstrated track record deploying AI/LLM-based solutions at scale with the credibility to represent Agentforce Platform's AI vision at the executive level with customers and partners
• High Agency & Organizational Agility: Track record of building and leading teams that thrive in ambiguous, high-stakes environments — instilling a culture of experimentation, fast iteration, and continuous learning across the organization
• Strategic Problem-Solving: Proven ability to diagnose systemic failure patterns — whether product, configuration, or data — and translate ambiguous field signals into structured, actionable insights
• Consumption & Value Orientation: Fluency with consumption models, consumption dashboards, and data-driven inspection; move beyond bookings to durable customer value
• Executive Presence: Engage CIOs, CTOs, CDOs, and COOs with credibility, clarity, and confidence. Exceptional written and verbal communication skills; able to distill complex technical findings into crisp narratives that resonate with C-suite customers and internal leadership without requiring follow-up
• Enterprise Architecture Depth: Deep expertise in enterprise data architecture, security, and integrations to guide complex technical strategy and hold teams accountable to architectural standards
• Willingness to Travel: Ability to travel 25% to customer sites and company engagements
• Talent Development: Attract, retain, coach, and scale top talent across leadership levels and technical disciplines
• Deep fluency across the applied AI concepts and technologies with preference to the Agentforce platform — with the ability to engage credibly on platform architecture, cross-cloud integration patterns, and deployment strategy at both the customer and executive level
• Prior leadership experience in a forward deployed engineering, solutions engineering, or technical advisory organization — with direct accountability for field outcomes and customer technical success ​​deploying agentic AI solutions at scale
• Familiarity with Salesforce CRM, Agentforce platform, and Data 360; fluency with adjacent enterprise platforms a strong plus
• Proven ability to build thought leadership presence — through content, community engagement, or executive influence — that elevates both team credibility and Agentforce platform adoption