HLS Program Executive

engagements and business needs.

• Lead large, complex customer engagements, including multi-workstream transformations and enterprise implementations, while managing the end-to-end program P&L.
• Serve as the executive-facing delivery contact for engagements, responsible for communications with the client and within Salesforce regarding expectations, performance, governance, and issue escalation.
• Proactively build and expand business relationships, working hand in hand with Sales, Success, Technology & Product, and Support to drive customer adoption initiatives.
• Must be able to operate as a fully billable IC
• Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context. Able to articulate measurable impact on delivery efficiency, team output, or customer outcomes
• Outstanding executive presence and communication skills, verbal and written, including the ability to lead high-powered workshops and effectively tailor messaging based on audience
• End-to-end knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness, including the ability to partner with technical teams on comprehensive operational planning and address technical issues as they arise
• 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams, with the ability to lead both direct and indirect team members, including third-party system integrators, without positional authority
• Ability to collaborate effectively across global time zones and geographies
• Proven ability to lead steering committee and executive-level customer relationships, including the ability to conduct difficult data-driven conversations around budget, resources, timelines, and formal outcomes and drive decisions under pressure
• Experience conducting structured sales-to-delivery handoffs or equivalent intake processes that establish delivery from a position of clarity. Every project starts with context, confirmed scope, and named risk, not rediscovery
• Demonstrated ability to identify and escalate delivery risk proactively with clear examples of surfacing issues early enough to course-correct outcomes before they reach the customer
• 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes
• Direct experience managing program financials at the engagement level, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin
• Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes that have positively impacted the business
• PMP, PgMP, or SAFe certification, or equivalent demonstrated program management discipline applied at scale across long-duration, high-complexity engagements; PMI standards and SPSM methodology are the dual frameworks this role enforces daily
• Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level. Ability to credibly advise customers on agentic enterprise transformations
• Agile SCRUM Master certification
• Health & Life Sciences domain expertise sufficient to credibly advise at the executive level on industry trends, regulatory considerations, and the strategic implications of technology transformation within the vertical
• Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Marketing, etc.); these certifications will be a requirement as part of your role at Salesforce and are available through the global education reimbursement program
• 10+ years using and/or implementing the core Salesforce products (Sales Cloud, Service Cloud), ideally as a consultant, with a significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management/executive level
• Demonstrated ability to negotiate and resolve conflict in a delivery context — including change order negotiation, scope dispute resolution, and steering committee decision-forcing
• Experience operating in outcomes-based or fixed-fee delivery models where margin is set at the proposal and protected through execution discipline — not recouped through change orders after the fact
• Bachelor's degree required
• Possible travel of about 25%, but exact travel requirements will vary based on customer