Planning and Operations Manager

Join Salesforce as a Planning and Operations Manager in the Customer Success Planning and Operations team. In this role, you will be responsible for creating business priorities, long-range and in-year plans, performance management, and producing insights to enable customer value and achieve business goals. You will have direct interaction with leadership, influence decisions, and execute high-impact projects that drive growth and scale in our multi-billion dollar business.

• Plan and execute Customer Success business priorities, long-range and in-year plans, and performance management.
• Collaborate with cross-functional teams to drive decisions around go-to-market strategy and build plans aligned with strategy and KPI teams.
• Build demand and capacity models aligned to annual obligations and investment areas, and create narratives and insights on demand and capacity trends.
• The ability to effectively manage multiple projects and priorities moving at the same time will be critical in this role
• Success in the position requires a combination of strategic thinking, creative problem-solving abilities, effective communication and consulting skills, strong business acumen, and technical analysis skills
• The ideal candidate will be 1) analytical with a grasp of financial and business metrics, 2) a strategic thinker with a beginner’s mind who can define new measures and models for digital labor, 3) a connector and team player who will partner effectively with Customer Success executives, Finance, employee success, offer management, M&A, and strategy
• Analytical thinker and comfortable with building financial models
• Highly motivated, with a some of urgency and ability to deliver multiple tasks under pressure
• 5-7 years of experience in business planning and operations functions (financial or resource planning, management consulting, strategy/operations or equivalent corporate function)
• Comfortable dealing with ambiguity and ability to adapt to changes
• Exhibit data analysis and insight generation skills to measure impact on initiatives and trends
• Experience partnering across cross-functional and matrix organizations
• Team player who leads by example, focused elevating everyone around them
• Demonstrable strategic thinking and problem solving ability along with experience in business partnering, communication, and influencing
• Excellent written and verbal communication skills and strong executive presence
• Familiarity with modern business planning tools to drive efficiency and effectiveness in planning processes is an add-on