Principal Program Manager (Research & Insights Operations)

Join Salesforce as a Principal Program Manager in the Research Operations team. In this role, you will drive the evolution of research operations towards an AI-enabled model, architecting the infrastructure, tooling, and strategies that will scale research operations for the future. You will design and execute comprehensive operational and participant recruitment strategies, lead high-visibility initiatives, and analyze data to identify untapped participant sourcing opportunities. This position requires 8+ years of experience in program management, research operations, or a related field, and a related technical degree.

• Appliquer une réflexion systématique et stratégique à long terme aux opérations de recherche, en construisant des mécanismes répétables, une infrastructure et des solutions d'IA qui améliorent l'efficacité à grande échelle.
• Concevoir, construire et exécuter des stratégies opérationnelles et de recrutement de participants adaptées aux nouvelles lignes de produits ou aux personas de niche difficiles à trouver.
• Définir et maintenir des indicateurs de santé opérationnelle pour le pipeline de participants à la recherche, y compris la croissance de la base de données, les taux de conversion des leads, les temps de cycle de recrutement.
• You have 8+ years of experience in Program Management, Research Operations, Technical Program Management, User Experience Research (UXR), or a closely related field within a fast-paced technology environment
• You have exceptional communication skills with a demonstrated ability to influence, align, and collaborate with cross-functional leadership and high-level stakeholders
• You're comfortable working with data, with experience leveraging product telemetry, Customer Relationship Management (CRM), or sales data to drive strategic operational decisions
• A related technical degree required
• You have experience working alongside Product Research, User Research, User Experience, Product Management, or Data Science teams
• You have a proven track record of scaling operations or research programs from the ground up, and strong experience leading cross-functional projects
• You have familiarity with enterprise research and AI tools such as Qualtrics, UserTesting, Outset AI, ListenLabs, User Interviews, or Salesforce CRM
• You're comfortable operating in AI-first workflows with a demonstrated interest in automation and self-service design
• You have familiarity with compliance, privacy (e.g., General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA)), and strict participant privacy protocols regarding research participants
• You have a background in designing sourcing infrastructure for early-stage (0-to-1) products or highly technical target audiences