Senior Audio-Visual Automation Engineer

Join Salesforce's AV Engineering team as a Senior Audio-Visual Automation Engineer. In this role, you will design and build automation to drive reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations. You will also develop observability solutions for meeting room devices, AV systems, network dependencies, and vendor platforms. Additionally, you will serve as a senior technical contributor, leading complex investigations, mentoring engineers and support teams, and influencing the AV Engineering roadmap.

• Design and build automation that drives reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations.
• Develop observability solutions — including monitoring, alerting, dashboards, and health checks — for meeting room devices, AV systems, network dependencies, and vendor platforms using tools such as Splunk, Grafana, Slack workflows, and NetBox.
• Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams, and influence the AV Engineering roadmap through automation, reliability improvements, and operational best practices.
• You have experience with automation or configuration management tools such as Ansible, Terraform, Puppet, Chef, Salt, or similar, and can apply those skills to connected hardware environments
• You have 5+ years of experience in systems engineering, site reliability engineering, DevOps, AV automation, or a closely related technical field
• You have foundational knowledge of networking concepts relevant to connected hardware — including TCP/IP, DNS, DHCP, VLANs, and Power over Ethernet — and a demonstrated track record of turning ambiguous operational problems into scalable, reliable solutions
• A related technical degree required
• You're proficient in Python (or a comparable modern scripting language) and have hands-on experience building REST Application Programming Interface integrations, handling JSON payloads, and creating event-driven workflows
• You have experience with Infrastructure as Code, Git-based workflows, and Continuous Integration/Continuous Deployment pipelines, along with familiarity with observability platforms such as Splunk, New Relic, Kentik, or Grafana
• You've worked with enterprise AV systems or collaboration platforms at scale — including hands-on experience with Google Meet hardware, Logitech, Neat, Cisco, Q-SYS, or similar devices
• You have experience integrating APIs from SaaS platforms such as Google Workspace, Zoom, WebEx, and Slack, or building ChatOps workflows and agent-driven remediation tools
• You hold relevant industry certifications in collaboration platforms, AV hardware, or cloud technologies (e.g., Certified Technology Specialist, AWS, Splunk, or vendor certifications)