Senior Director of Technical Program Management (Field Service)

Join Salesforce, the world's #1 AI CRM, as the Senior Director of Technical Program Management for Field Service. In this high-visibility leadership role, you will connect product, engineering, and design teams with executive leadership to deliver the Field Service Product Roadmap. You will lead a team of Technical Program Managers, drive cross-functional initiatives, and serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders. This role requires deep technical fluency, operational rigor, and executive presence.

• Lead a high-performing team of Technical Program Managers to deliver cross-functional initiatives that merge human ingenuity with AI agents.
• Define and evolve the Field Service operating model, aligning vision, business goals, and resource allocation across global engineering and product cohorts.
• Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
• You have a comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale
• You have a well-established record of building and growing teams, managing leaders, and navigating personnel issues
• You have 10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment
• You have 5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams
• You have familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions
• You have foundational knowledge or training in AI frameworks and their application in enterprise software
• You hold professional Agile Scrum certifications such as Certified Scrum Professional – ScrumMaster (CSP-SM) or Certified Scrum Professional – Product Owner (CSP-PO)
• You possess a rare ability to translate complex technical roadmaps into business value for non-technical stakeholders
• You lead with composure in high-stakes environments, leaning on a sense of humor and a solution-oriented mindset