Senior Manager/Director of Security Adoption Programs (Customer Success)

Join Salesforce as a Senior Manager/Director of Security Adoption Programs in the Customer Success Group. In this high-impact role, you will architect and lead a proactive, cross-functional program to drive adoption of security controls across our accounts. You will design the Adoption Playbook, identify opportunities for structured programs, establish cross-functional partnerships, drive reporting and impact, and present findings to senior leadership. This is a high-visibility opportunity with a direct impact on customer trust and security.

• Architect and lead a proactive, cross-functional program designed to drive adoption of security controls across accounts.
• Design, launch, and scale a comprehensive end-to-end program focused on driving customer adoption of priority security controls.
• Establish relationships and working cadences across the internal Security organization, Product & Customer Success to drive alignment on mandated rollout plans.
• Technical Familiarity: Hands-on experience with the Salesforce platform and ecosystem is preferred, including familiarity with its shared-responsibility security model
• Program Leadership: Demonstrated ability to build and scale large-scale, cross-functional programs and influence results without direct authority
• Executive Stakeholder Management: Proven track record engaging with internal senior leadership as a trusted advisor and influencing outcomes across peer organizations
• Analytical Acumen: Strong analytical mindset with the ability to partner with data science teams to turn complex datasets into actionable strategies
• Education: Bachelor’s degree required; MBA or equivalent advanced degree preferred
• Experience: 8+ years of proven experience in Customer Success, Renewals, or Adoption Programs within an enterprise SaaS environment
• Compliance & Mandate Program Experience: Direct experience leading compliance-driven or mandate programs where customer adoption was a required outcome — such as regulatory rollouts, or security-control mandates