Senior Manager of Customer Success Manager (Mulesoft)

Join Salesforce as a Senior Manager of Customer Success Manager (Mulesoft). In this strategic role, you will drive quantifiable business impact for our complex, multi-org Signature customers. You will act as a primary strategic partner, focusing on the customer's business goals to improve adoption, technical health, and expertise. You will also integrate multiple products or processes to create effective customer solutions. This is an individual contributor position with a focus on strategic accountability, account leadership, trusted advisory, executive influence, domain expertise, and risk mitigation.

• Act as a primary strategic partner for complex, multi-org Signature customers, focusing on their business goals to improve adoption and maximize value from Salesforce investments.
• Lead the Signature experience across complex customers, organizing information across multiple work streams and integrating customer priorities into comprehensive success plans.
• Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals and building deep rapport.
• Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment
• Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment
• Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level
• Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
• 5-6 years experience supporting customers using MuleSoft
• API-led connectivity: Three-layer architecture enabling reusability and agility
• Knowledge of MuleSoft + Salesforce integration (Salesforce Connector, Composer, Data Cloud)
• Experience with deep MuleSoft Anypoint Platform expertise
• Understanding of when to engage technical resources for complex integrations
• Deployment options: CloudHub vs Runtime Fabric - when to use each
• Integration patterns: Real-time sync, batch processing, event-driven architectures
• Multiple MuleSoft certifications (Developer + Integration Architect Associate)
• Strong understanding of how MuleSoft solves business problems:
• API Management: Governance, security policies, rate limiting
• Understanding of integration patterns with enterprise systems (SAP, Oracle, Workday, ServiceNow)
• Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week
• Familiarity with MuleSoft RPA capabilities