Senior Onboarding Specialist (Italian & English Speaking - Dev/Implementation)

Join Salesforce as a Senior Onboarding Specialist, where you'll play a crucial role in welcoming new Premier customers and ensuring a positive initial experience with the platform. You'll act as a trusted advisor, helping customers achieve rapid time to value and building a strong knowledge foundation for future growth. This role requires fluency in English and Italian, as well as a passion for customer success and technology.

• Acting as a trusted advisor to support customers during the onboarding phase and enable their pre-implementation readiness.
• Delivering virtual 1:1 engagements to educate and empower customers to achieve business value using Service Cloud.
• Creating tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met.
• Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure
• Able to apply customer success concepts, practices, and procedures to help drive customer success
• Excellent presentation skills and the ability to hold the attention of a large group of attendees
• 3+ years of Salesforce-related work experience helping customers achieve full business potential through technology
• Comfortably navigating conversations with stakeholders at all levels, Administrators to C-suite
• Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills
• Relevant degree or equivalent qualification
• Presentation Skills - ability to hold the attention of and speak to a varied group of stakeholders from Admin to C-suite
• Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome
• Salesforce Certifications - Salesforce Admin, Advanced Admin, Platform App Builder, Agentforce Specialist and Service Cloud Consultant Certifications are required in the role
• Business Acumen - ability to discuss customer’s business needs and expected business value across various industries and company sizes
• Languages - Fluent in English and Italian
• Problem solving skills - thinking on your feet and finding solutions independently or in a group setting
• Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy. Customer-focused approach and engagement style
• Communication Skills - convey ideas and solutions clearly and effectively in English and Italian
• Organizational Change - accepting change as a constant and ability to thrive in a dynamic environment
• Technical Acumen - experience with software solutions and ability to learn new technology fast
• Project management - understanding of Project Management principles
• Software implementation - experience with successful software implementation/roll outs, in-depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy
• Data literacy - ability to create and read reports and data
• Ability to prioritize and perform effectively under pressure