Senior Onboarding Specialist (Slack)

Join Salesforce as a Senior Onboarding Specialist for Slack, where you'll be the first technical partner for our most strategic and complex customers. You'll guide them through the onboarding phase, drive consistency across the onboarding practice, and shape the customer experience at scale. Your work will directly contribute to our customers' success and reinforce Salesforce's reputation as an industry leader.

• Lead Strategic Customer Onboarding: Serve as the senior point of contact for complex and high-value customers, designing and leading discovery engagements.
• Accelerate Adoption at Scale: Drive customers to value faster by identifying adoption gaps, recommending strategies, and building scalable success plans.
• Own Complex Migrations: Lead customers through enterprise plan migrations, serving as the senior technical escalation point and ensuring thoroughness and velocity.
• Demonstrated ability to lead complex, strategic customer engagements at the executive level across large, matrixed organizations
• Significant experience with Slack and/or Salesforce products
• Strong track record of building trusted relationships with enterprise customers, including navigating ambiguity and competing priorities
• Deep comfort navigating conversations at all levels—from technical administrators to C-suite stakeholders—with presence and credibility
• Advanced technical fluency with enterprise software, APIs, and integration patterns
• Proficiency in at least one object-oriented language (Java, JavaScript, Node.js, Python, or SQL) with the ability to engage meaningfully in technical architecture conversations
• A proven consultative approach: you ask sharp questions, frame business objectives clearly, and design tailored solutions with a strategic lens
• 6+ years of experience driving customer success and measurable business outcomes through technology
• Experience leading cross-functional initiatives and influencing stakeholders without direct authority
• Prior senior experience in a technical customer role such as Solutions Engineering, Professional Services, Customer Success Engineering, or Technical Account Management
• Experience designing or scaling onboarding or implementation programs for enterprise SaaS products
• Experience building conversational AI solutions, especially in regulated industries
• Demonstrated ability to mentor, coach, or formally manage team members
• Familiarity with project management principles and enterprise software implementation best practices
• Slack or Salesforce Admin/Consultant/Architect certifications